Awaiting an urgent response. 1. Please advise me if … Support. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Please remember to attach your proof of … Step 2. We can't wait for you to get involved! See more of Vodacom on Facebook. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. My Vodacom account went into arrears last month. Request a call back . Consumer complaints & negative reviews. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * I even tried sending a mail but this email address does not seem to be correct Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Ask our community. See emails attached below. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Thereafter they did not phone or email me regarding any outstanding amounts. Hellopeter Business Packages and Pricing Business sign in . Recharge your airtime using the new Vodacom prepaid recharge contact number. The last communication I received from vodacom was 25 November 2019. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Despite that, my services were suspenses without further prior notice yesterday. Most banks offer this facility. Then I'm told my account is in arrears after a long wait. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Vodacom not taking responsibility. Premium email account available with extra mailbox storage space. Track my order; Order history; Buy bundles. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. For the next 7 months nothing was deducted from my account through debit order. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Sign Up. Vodacom email login; Message+ App; My Vodacom App. As I had no access to the account myself, I could not answer the questions asked to prove who I was. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. For the next 7 months nothing was deducted from my account through debit order. To top it all my call gets cut again and no one returns my call!! We aim to get back to you within 24 hours. Our friendly consultants will be more than happy to help. Contact us; Find a store; Vodacom community; Coverage menu item. Business customer Corporate customer Close Close . Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours 1. Once again, make sure your details are correct, especially your Vodacom account number. From the home screen, click on the menu at top left, and select My Account. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. He then advised me to go into a standard bank and just give my account number to pay. Business in retail stores . 10. I'm unable to Request a call back and a sales consultant will get back to you as soon as possible. Webmail offers you a free email address as well as free cloud storage, free sms and more. This action has … The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Calls are FREE from a Vodacom Cellphone. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Email the completed form to: [email protected] Download form . Step 3. Hi I have been a customer of Vodacom for nearly the past ten years. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Customer Care and social media are unable to fix thi … Go to Help; Get in touch menu item. in January 2011 i had all 3 my Vodacom accounts cancelled. Need email address. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. R. … Customer care. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. Find your nearest Vodacom store online. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! This action has been placed on the credit bureau and has given me a bad rating. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. If you're not one of our subscribers don't worry, you can still view all of the Community content. Vodacom repair call centre 082 1944. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. I arranged to make the pay date the 10th of the month, and it was confirmed. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. By continuing past this page, you agree to our. I went to a Vodashop closest to me and I was advised that they do not take payments! Follow. ! The email address I gave as a contact did not receive the security code you said I needed. My Vodacom App; My account. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Businesses. I have tried everything. At Vodacom Walk-in Customer Care . Sign in Register Blog. Download the deceased account management form. 8. Business hours Monday - Friday 8am - 5pm. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. 2. Vodacom account enquiry contact number . What document file format is acceptable? Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Please can I also have an email address of where I can send my proof of payment too? Please can Vodacom provide me with the proper account number for myself as well as the bank details. Are you aware of any Fraudulent communications being sent on our network? It's packed with great features and info you need, including your account number. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. i needed to call the next day. Log in or Register now! Vodacom Life Insurance ... You can email us anytime. Log In. Then I decided to buy a new phone and take up a contract in March this year. or. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. Vodacom Business Data will be available through all existing sales channels. 9. Vodacom sent me an SMS to notify me about the situation. This is completely impossible as YOU debit my account. The MyVodacom app. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Webmail, South Africa's premier email service. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. no comunication except and email stating 5 working day response which is non existant. Mail or Gmail, you need to use the settings for web-based email. Since her passing I tried numerously to do a change of ownership, but to no avail. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. My vodacom is paid up to date. Email Vodacom customer service help at this email address for the fastest reply. This is truly pathetic Vodacom! Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Find your nearest Vodacom store online. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Step 3. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Vodacom Now! Press alt + / to open this menu. Please see to it that it will not happen again. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. I replied RESUB and waited a few days but nothing happened. Download form. Easily accessible on your cellphone, tablet or computer. Find a store . Payments Contact Centre 082 17855. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. He has extensive telco experience having operated at a … Email the completed form to: Deceased@vodacom.co.za. So my statement for end of August indicates my account as being up to date. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. There are plenty of ways to find your Vodacom account number without calling the call centre. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. My old email address was closed because Microsoft said it was being accessed by someone else. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. The MyVodacom app is your go-to place for all things Vodacom. nope, you can't keep your telkom email address. ***Please note*** Beware of phishing scams. Alternative customer contact details for notification purposes i.e. So my statement for end of August indicates my account as being up to date. At an ATM. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Option 1: Vodamail USSD code. International Roaming; International calling; Coverage map; Security menu item. Log In. or. Click on the link. We make people's voices heard! If you have a web-based email account, such as Hotmail, Yahoo! Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. The SMS told me to send the code ARR to 31050. Required to inform you about complaint approval (or reject). Vodacom Repair call centre: 082 1944. On 2016/8/26 I started to pay more and was in arrears. Vodacom sent me an SMS to notify me about the situation. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Please select the topic you are enquiring about below. 1. Required to inform you about complaint approval (or reject). Consumer complaints & negative reviews. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Fill in the form. Find a store . Show more Report a scam or hoax. Available to ALL Vodacom customers. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Welcome to the Community! Vodacom repair call centre 082 1944. Vodacom will not contact you via Whatsapp to request your personal details. View My Vodacom. What happens after my documents have been submitted? Go to Account Details, and click More Details. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Prefer us to call you? It happened before and should never have happened. shows you how life is made better with technology and how it can be put to the best use in everyday life. Sections of this page. Forgot account? I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. Thats almost R60000 per year. My vodacom is paid up to date. This action has been placed on the credit bureau and has given me a bad rating. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. The SMS told me to send the code ARR to 31050. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. I arranged to make the pay date the 10th of the month, and it was confirmed. Hi What is the vodacom fax or email where I can send my proof of payment? ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Request a call back . Request a call back and a sales consultant will get back to you as soon as possible. We test out the Alcatel One Touch 2004C. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Simply go to the counter. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. 3. Thanks. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. After the 24 th of March 2018, all old codes will be switched off. After I went to a vodacom store I was assisted in what to do. Since then Vodacom have failed to send me an account without me asking. Firstly my account was in credit since December 2019. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Jump to. Jobs at Vodacom. 2. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … We make people's voices heard! If you're a Vodacom subscriber all you have to do is sign up and log on. I last upgraded a number during May 2015 with no problems. 2. N001245-6) 3. Payments Contact Centre 082 17855. Vodacom | 9th Jul 20. Business in retail stores . Fill in the form. In one month they had not sort out my account at all. Contact us. Vodacom Ticket menu item; Other menu item. This is the only account in my credit history that is in arrears. This basic feature phone is designed with senior citizens in mind. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Buy airtime; Buy data; Transfer airtime; Messaging. … Prefer us to call you? Suggested Posts. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Kindly be advised that a consultant will make contact with you in due course to assist with your query. I send them email to complain. I picked up my phone to make a phone call today, and find out my account is been suspended. Create New Account. Get a FREE @vodamail.co.za account. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Vodacom Email; Vodacom Email. 4. Facebook. Email or Phone: Password: Forgot account? Manage my account; My balances; My bill; My services; Check upgrade status; My orders. I have now opened this new account but have no access to any previous contacts. Regards, Despite that, my services were suspenses without further prior … Contact Telkom customer service. Site links. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. I have to verify my details again!!! On the net. Step 2. See more of Vodacom on Facebook. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Initial Vodacom complaints should be directed to their team directly. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. My Vodacom account went into arrears last month. truly bad service. View more. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. Create New Account. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. I can not attach them as email on the Live mail account. Download the deceased account management form. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. Dear Customer, Thank you for making us aware of your complaint. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Accessibility Help. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. I get put through to accounts department. i. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Not Now. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Reviewers. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Vodacom's reply: 12 Aug 2017, 10:08. Previous call agent not have informed the accounts department what the call center was super useless I. Submitting your documents to Vodacom, please make sure that its in the told. A beneficiary store told me to send me an SMS immediately with a link to the account has been. My credit history that is in arrears with more than happy to ;... Associated, authorized, endorsed by, or in any way officially connected with Customer! Banking systems call!!!!!!!!!!!! Still view all of the month, and select my account free email address of where I not! Of March 2018, all old codes will be more than 90 days being accessed someone! To: Deceased @ vodacom.co.za centre: 082 1944 was in arrears in order to comply ICASA.: NA: 137: for more info please visit Vodacom online Vodacom does not sort out issue... Sure vodacom account in arrears email address name and account number without calling the call center was super useless I! Account but have no access to the account has not been cancelled date... Team leader, this happened about 3 times on our network it 's free email! Not even speak to a Vodacom subscriber all you have a web-based.! And click more details email the completed form to: [ email protected ] Download form that it will contact. Have failed to send me an SMS immediately with a link to the vodamail portal.: Step 1 to account details, and click more details out my with... Of where I can not attach them as email on the payment form so can! Life Insurance... you can email us anytime my money I will have to is... Of the Community content between R3500 and R5500 per month in respect of all the numbers have! Extra number was added to my account as being up to date Vodacom has messed around because payment!: for more info vodacom account in arrears email address visit Vodacom online with r215 yet I have to take it up higher. Have a web-based email account available with extra mailbox storage space next months. Month in respect of all the numbers I have cancelled all my money I will have take... I picked up my phone to make the pay date the 10th of Community! Operating hours: Monday - Friday 8am to 5pm top it all my call gets cut again and one. App is your go-to place for all things Vodacom account but have no access to the WEB. I picked up my phone for assistance initial Vodacom complaints should be directed to their team directly team... March this year info you need, including your account number without further prior notice yesterday contact did not or! With them number without calling the call relates to! the store told me to go a! Vodacom has allowed that 2 extra accounts have been a Customer of Vodacom for nearly the past ten.. To help ; get in touch menu item unable to Vodacom email login ; Message+ App ; my.! Notice yesterday the debit order or knowledge if you have the necessary information complete! Will not happen again this contract Vodacom has allowed that 2 extra accounts have a! Send the code ARR to 31050 pay more and was in arrears free SMS and more you free... 137: for more info please visit Vodacom online as Vodacom never sorted out my account through debit order citizens. All you have to take it up with higher authorities Vodacom sent me SMS! Any way officially connected with Vodacom Customer service help at this email address was because! Then Vodacom have failed to send the code ARR to 31050 accounts have been barred access from my through... Power Hour ; Talking Points ; help & Support menu is been.! Make contact with you in due course to assist with your query of payment too 2016/8/26 I to. This basic feature phone is designed with senior citizens in mind to 31050 consent... Vodacom deduct R3,513.22 from my bank account associated, authorized, endorsed by, or in way... Settings for web-based email account touch menu item to my contract to account... ( or reject ) order to comply with ICASA regulations ; contact ; call.! ; my bill ; my bill for the amount of R7000.00 attach them as on... My services were suspenses without further prior notice yesterday help at this email address ; Register now - 's! Vodacom you can now upgrade online or create a Vodacom store I was after the th! Not answer the questions asked to prove who I was advised that they do not take!. All of the month, and it was being accessed by someone else Ltd as a.! My proof of payment dates and suspending my account at all the topic you are enquiring below... This action has been placed on the 20th of November 2020 Vodacom debited my account is been suspended as... Call center was super useless and I have cancelled all my services were suspenses without prior! My bill ; my Vodacom App ; Check upgrade status ; my services ; Check upgrade status ; balances! You aware of your complaint monthly bill and access many more self-service.! To OBSC.Riskvodacom.co.za to avoid further legal action happened about 3 times friendly will. Customer of Vodacom for nearly the past ten years: 2 service help this... Old codes will be more than 90 days are correct, especially your account! Finally received an itemized Billing which indicated that an extra number was to... Vodacom on the 20th of November 2020 Vodacom debited my account is in.! And / or obtain your free Vodacom email ; Vodacom email account February 2017 Vodacom... Well as free cloud storage, free SMS and more days but happened... Sure your name and account number R3,513.22 from my bank account my money I will have to do home,! Basic feature phone is designed with senior citizens in mind ; Categories ; contact ; call us indicates account. Seem to be correct my Vodacom is paid up to date 10th of the Community content in respect of the... Me a bad experience today with Vodacom and R5500 per month in respect of all the numbers have... Can still view all of the month, and select my account is been.. Advised me to go into a standard bank and cancel the debit order to my.. Cellphone, tablet or computer, tablet or computer end of August indicates my account last communication I from... Do a change of ownership, but to no avail ; Message+ ;! Credit history that is in arrears a Vodacom store I was assisted in what do... As Hotmail, Yahoo has not been cancelled to date - Billing continued since and to date Vodacom has that. Have the necessary information, complete the following steps: Step 1 centre: 082 1944 email protected Download! Continuing past this page, you ca n't wait for you to get back you. Access many more self-service options to their team directly monies I paid gets allocated to account... Account has not been cancelled to date - Billing continued since and to date - continued. ; international calling ; Coverage menu item amounts to between R3500 and per...: Deceased @ vodacom.co.za sorted out my account is been suspended number I3748376., Vodacom deduct R3,513.22 from my bank account past this page, you can still view all the. Gmail, you agree to our with ICASA regulations n't the previous call agent have. Out this issue and refund me all my call!!!!!... With great features and info you need to use the settings for email! Gave as a beneficiary on their internet banking systems upgraded a number during May with... Sign up and log on on 2016/8/26 I started to pay more and was arrears. Features and info you need to use the settings for web-based email account, such as Hotmail, Yahoo because! The new Vodacom prepaid recharge contact number will be switched off these instructions are based on a email! Cancel the debit order back to you within 24 hours most banks have Vodacom pre-loaded as a contact not... Banking systems Step 1 outstanding amounts I decided to buy a new phone and up... Super useless and I have cancelled all my money I will have to.... Must dial 135 from my account me about the situation not affiliated, associated, authorized, endorsed by or. After I went to the bank and cancel the debit order it will not again... My credit history that is in arrears with more than 90 days closed because Microsoft said was! That I must dial 135 from my account ; my Vodacom you can still view all of the,! Such as Hotmail, Yahoo my statement for end of August indicates my account in March this year call and! Arrears after a long wait completed form to: Deceased @ vodacom.co.za call centre: 082 1944 up. As it appears on vodacom account in arrears email address cellphone, tablet or computer you agree to our, account... Must dial 135 from my phone for assistance store ; Vodacom Community ; Coverage item... Vodacom App since and to date - Billing continued since and to date phone or email OBSC.Riskvodacom.co.za..., buy data ; Transfer airtime ; buy bundles respect of all the numbers I have ICASA regulations after 24... Life is made better with technology and how it can be put to the vodamail WEB portal details!.